Your online requests
Use our online forms or your Customer Area, to update your contract and personal data or to request documents. Easy, convenient and accessible whenever and wherever you want.
Services by topic
Change your contract (accident risk, deductible, insurer) and ask us questions about your policy.
Have you been the victim of an accident or suffered a loss? Report the event to us by clicking on one of the links below
- Private clients
- Report an accident
- Report a loss related to household contents or personal liability insurance
- Report an Internet-related claim – CyberProtect
- Report a legal protection claim – Legis
- Corporate clients
- Report an accident WITHOUT incapacity for work
- Report an accident WITH incapacity for work
- Report incapacity for work due to illness
Notify us of any change in your personal situation and we will update your policy accordingly.
Do you need new insurance documents? We will reprint the documents and send them to you.
Are you a cross-border worker moving to Switzerland or settling abroad? Ask for advice!
It’s even faster via your Customer Area
From the Groupe Mutuel app or via the online portal, manage your health insurance easily, whenever and wherever you want.
- Scan and send your invoices instantly
- Check your documents and reimbursements
- Update your contracts and personal information
- Enjoy useful and practical digital health services
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