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Create your account ExploreYes. Computerised payments are processed at the end of every week. The corresponding amounts reach the bank or postal account of the insured person a few days later. The statements are placed in an envelope at the beginning of the week and sent by second class mail to limit administrative costs. It is therefore normal that refund statements reach insured persons later.
Your healthcare provider may have agreed with your insurer to submit invoices based on the “third-party payer” system (the insurer pays the bill and then charges the co-insurance amount to the insured member). Your healthcare provider must send you a copy of the invoice. If not, you can ask for a duplicate. Under the “third-party guarantor” system (the insured person pays the invoice and obtains subsequent reimbursement by the health insurer), the invoice is sent directly to the insured person.
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