Document request

You can find below the most frequent questions and answers relating to refunds of your medical invoices.
Click on your subject of interest.

Document request

I need a summary of the medical expenses sent to you last year to attach to my tax return. Why have I not yet received this document?

This document is not sent out systematically. It is only forwarded to persons who ask us for it. To receive a copy, you can submit your request online by using our contact form. You will then receive it each year automatically.

Can you send me a copy of the invoices which have been refunded and of the relevant statements? My supplemental health insurer is asking for them.

Yes, we can do so. However, we would be grateful if you could let us know the treatment dates and the name of the service providers consulted. You can submit your request online by using our contact form.

I have received your invoice for a cost contribution following a treatment. However, I have not received an invoice or copy. How can I obtain this?

Your healthcare provider may have agreed with your insurer to submit invoices based on the “third-party payer” system (the insurer pays the bill and then charges the co-insurance amount to the insured member). Your healthcare provider must send you a copy of the invoice. If not, you can ask for a duplicate. Under the “third-party guarantor” system (the insured person pays the invoice and obtains subsequent reimbursement by the health insurer), the invoice is sent directly to the insured person.