Request for documents

Q: How can I obtain a copy of my insurance certificate or my premium invoice?

You may send us your request via the contact form . We will send you the document as soon as possible. You may also access your documents, such as your insurance certificate and policy, at any time through our GMnet platform or the GMapp mobile application.

Q: How can I obtain a certificate of insurance coverage before or during a stay abroad?

Please send us your request online . We will send you the certificate as soon as possible. If your request is urgent, please call our Customer Services on 0848 803 111. This document can be drawn up in the three national languages and in English. If you are travelling to Russia, you need to take out Mundo supplemental insurance, unless you have similar coverage with another insurance company.

Q: Where can I find, on your website, the documents for all kinds of announcements?

You can find all the relevant documents on the page “ Useful documents ”. You will find: • power of attorney templates • forms for reporting an accident • the lists of general practitioners for the different insurance models. You may contact our Customer Services in writing, by email or by phone, for any specific request..

Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

Request for documents

How can I access someone else’s records?

If you have no legal authority, you must have a power of attorney signed by the person concerned (or his/her legal representatives).
You can find a pre-filled power of attorney on our page Useful documents.
This document, completed and signed by you and the relevant person, must be returned to us together with a photocopy of your identity cards or passports.

How can I obtain a copy of my insurance certificate or my premium invoice?

You may send us your request via the contact form. We will send you the document as soon as possible.
You may also access your documents, such as your insurance certificate and policy, at any time through our GMnet platform or the GMapp mobile application.

How can I obtain a statement of benefits (detail of refunded and invoiced benefits, and cost-sharing amounts)?

You may contact us by email or by phone or via the contact form. Please specify the required statement dates. We will send you the document as soon as possible.
You can also get an overview of your situation on our GMnet platform or the mobile application GMapp.

How can I obtain a certificate of insurance coverage before or during a stay abroad?

Please send us your request online. We will send you the certificate as soon as possible. If your request is urgent, please call our Customer Services on 0848 803 111. This document can be drawn up in the three national languages and in English.
If you are travelling to Russia, you need to take out Mundo supplemental insurance, unless you have similar coverage with another insurance company.

Where can I find, on your website, the documents for all kinds of announcements?

You can find all the relevant documents on the page “Useful documents”. You will find:
• power of attorney templates
• forms for reporting an accident
• the lists of general practitioners for the different insurance models.
You may contact our Customer Services in writing, by email or by phone, for any specific request..

How do I obtain a statement for supplemental benefits?

You can make a request using our form Statement of account/benefits, specifying that you would like a statement of account for supplemental benefits.

When and how will I receive my insurance certificate for the tax authorities (tax certificate)?

You will receive your tax certificate automatically each year:

- in your Customer Area, if you have activated your account, between 24 and 30 January. To find your tax certificates easily in your Customer Area: from the homepage, please go to Documents > Administrative documents > Tax certificate.

-or by post, if you have already requested it in the past, between now and the beginning of February

Otherwise, please use our online form pour to receive your certificate by post.