Documents

• In your browser, click on the option “Send documents” available on the homepage. This option is also available under “Communications”, “Send documents”.
  In this section, click on “Select” or drag and drop the document in PDF format. Then select the relevant insured person and the type of document. Finally, click on “Send”.
• In the application, press on « Scan/PDF » at the bottom of the homepage and then select the preferred option:
  • “Scan a document”: place the document on a flat surface and make sure there is enough light. Place your device above the invoice and follow the instructions on the screen. Once the document has been scanned, select the type of document and the relevant insured person. Finally, click on “Send the document” at the bottom of the page.
  • "Send a PDF": select your document saved in PDF format in your phone. Select the type of document and the relevant insured person. Finally, click on “Send the document” at the bottom of the page.

• In your browser, click on the menu “Communications”, “Requests sent”. Click on the yellow arrow of the relevant line to view the details of the request and the document sent.
• In the application, click on the icon « Documents » at the bottom of the homepage then « My requests » or in the menu under “Requests sent”. Select the relevant line to view the details of the request and the document sent. In order to change the insured person, press the initials at the top right and select the desired insured person.

• In your browser, click on the menu “Communications”, “My documents”. In the « Administrative documents » section, select the PDF icon of the document “Insurance certificate”. If you cannot find it, your insurance certificate may have been sent to you the year before. In this case, the year can be changed by using the available filter.
• In the application, click on the “Document” icon at the bottom of the page or in the menu under “My documents”. Select the PDF icon of the document “Insurance certificate”.
• You can also watch the tutorial video on the "Administrative documents" section of your Customer Area on the Groupe Mutuel YouTube channel.

• In your browser, click on “Pending invoices” on the homepage and select the relevant year. The status on the right-hand side shows you the status of your invoice.
• In your application, click on the icon « Documents » at the bottom of the homepage then « Invoices » or in the menu under “My invoices”. Select the relevant invoice to view the details and status of the invoice.

Unfortunately, there is no option to pay your invoices via the Customer Area. However, you may pay your invoices by eBill or by direct debit (LSV/SDD). If you wish to pay by direct debit, please request a form from our Customer Services by sending an email to: clients@groupemutuel.ch

We also offer payment by electronic invoice, whereby your invoices are automatically sent to your e-banking/e-finance account. You can easily pay them in just a few clicks and view them in PDF format. All you need to do is to open an e-banking account with your financial institution.

In order for us to be able to send you your invoices electronically, you must authorise Groupe Mutuel to do so in your e-banking/e-finance account.

Read more information about eBill here: www.groupemutuel.ch/paiement