Documents

Q: Can I check whether my documents have been received by Groupe Mutuel?

From the online portal, find your current claims directly on the homepage . In the Groupe Mutuel app, you can find all your current requests directly via your homepage, in the section "Invoices and requests" . To access all your requests, go to the "Documents" section and select "My requests" from the drop-down list. To change the insured person concerned by the request, use the filters .

Q: Where can I find my insurance certificate?

From the online portal, go to the main menu in the "Documents" section and select the PDF icon of the document " Insurance certificate" . If you cannot find it, your insurance certificate may have been sent to you the year before. If this is the case, the year can be changed by using the available filter. From the Groupe Mutuel app, go to the "Documents" section and select "Administrative documents" from the drop-down list.

Q: Where can I find my invoices?

From the online portal, find your invoices to be paid directly on the homepage . From the Groupe Mutuel app, go to the "Documents" section and select "Invoices" in the drop-down menu. Select the relevant invoice to view the details and status of the invoice.

Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

Documents

If I sign up to the Customer Area, will I continue to receive documents from my health insurer by post?

If you sign up to the Customer Area, you and the family members grouped under your account will by default no longer receive any paper documents relating to health insurance coverage, except for financial statements (reminders, formal notices, refund notices, etc.), which will be sent to you by post.

However, you may choose the way you wish to receive premium and co-insurance invoices, so that you can continue to receive them by post if you wish. To do so, please activate the paper mail option:

Go to the main menu of the Groupe Mutuel app, section "My account" > "Receiving invoices".
Or from the online portal: Go to the main menu of the Groupe Mutuel app, section "My account" > "My preferences" > "Receiving invoices".

How do I send a document?

In your browser, click on the option “Send documents” available on the homepage. This option is also available under “Communications”, “Send documents”.
In this section, click on “Select” or drag and drop the document in PDF format. Then select the relevant insured person and the type of document. Finally, click on “Send”.
In the application, press on « Scan/PDF » at the bottom of the homepage and then select the preferred option:
- “Scan a document”: place the document on a flat surface and make sure there is enough light. Place your device above the invoice and follow the instructions on the screen. Once the document has been scanned, select the type of document and the relevant insured person. Finally, click on “Send the document” at the bottom of the page.
- "Send a PDF": select your document saved in PDF format in your phone. Select the type of document and the relevant insured person. Finally, click on “Send the document” at the bottom of the page.

Can I check whether my documents have been received by Groupe Mutuel?

From the online portal, find your current claims directly on the homepage.
In the Groupe Mutuel app, you can find all your current requests directly via your homepage, in the section "Invoices and requests".
To access all your requests, go to the "Documents" section and select "My requests" from the drop-down list.
To change the insured person concerned by the request, use the filters.

Where can I find my insurance certificate?

From the online portal, go to the main menu in the "Documents" section and select the PDF icon of the document "Insurance certificate". If you cannot find it, your insurance certificate may have been sent to you the year before. If this is the case, the year can be changed by using the available filter.
From the Groupe Mutuel app, go to the "Documents" section and select "Administrative documents" from the drop-down list.

Where can I find my invoices?

From the online portal, find your invoices to be paid directly on the homepage.
From the Groupe Mutuel app, go to the "Documents" section and select "Invoices" in the drop-down menu. Select the relevant invoice to view the details and status of the invoice.

Can I pay my invoices by credit card directly via the Customer Area?

Unfortunately, there is no option to pay your invoices via the Customer Area. However, you may pay your invoices by eBill or by direct debit (LSV/SDD). If you wish to pay by direct debit, please request a form from our Customer Services by sending an email to: clients@groupemutuel.ch

We also offer payment by electronic invoice, whereby your invoices are automatically sent to your e-banking/e-finance account. You can easily pay them in just a few clicks and view them in PDF format. All you need to do is to open an e-banking account with your financial institution.

In order for us to be able to send you your invoices electronically, you must authorise Groupe Mutuel to do so in your e-banking/e-finance account.

Read more information about eBill here: www.groupemutuel.ch/paiement