Personal information, changes and settings

Q: How can I change the language in my Customer Area?

From the online portal, go to the main menu, section "My account" > "My preferences" . In the Groupe Mutuel app, go to the main menu, section "My account" > "Language" .

Q: How to activate the paper option for sending invoices?

From the online portal, go to the main menu, section "My account" > "My preferences" . Select the type of invoice delivery and click on "Save" . From the Groupe Mutuel app, go to the main menu, section "My account" > "Receiving invoices" . Please be reminded that only future invoices will be sent to you by post.

Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

Personal information, changes and settings

How can I change my bank details?

From the Groupe Mutuel online portal or app, go to the main menu, section "My account" > "Personal information" and click on "Financial addresses".

How can I notify you of a change of address?

From the Groupe Mutuel online portal or app, go to the main menu, section "My account" > "Personal information" and click on "Postal addresses".

How can I change the language in my Customer Area?

From the online portal, go to the main menu, section "My account" > "My preferences".
In the Groupe Mutuel app, go to the main menu, section "My account" > "Language".

How can I update my contract?

From the online portal, click on the menu “Contracts”, “Update my contract”. Select the required change from the different options. Update your information and click on “Send”.

How can I change my mobile phone number for receiving the code by SMS?

In your browser, click on your profile at the top-right of your screen, then “My login details”. Change your phone number in the relevant field and click on “Save”.
In your application, it is unfortunately not possible to change your login details.

How do I add one or more persons to my Customer Area?

Simply send us a power of attorney duly dated and signed, as well as the relevant ID documents. In the reason for consultation, please tick the box "Special access for users of the Customer Area". The power of attorney can be sent to us by post or as an attachment by email to clients@groupemutuel.ch.

How can I access the insurance cards of my family members?

In your browser, it is unfortunately not possible to access the insurance cards.
In your application, go to the homepage and slide the data at the top to the left. Click on “Insurance card”. Available for basic health insurance

How to activate the paper option for sending invoices?

From the online portal, go to the main menu, section "My account" > "My preferences". Select the type of invoice delivery and click on "Save".
From the Groupe Mutuel app, go to the main menu, section "My account" > "Receiving invoices".

Please be reminded that only future invoices will be sent to you by post.

How can I delete my account?

Frome the online portal, there is no option in your browser to delete your account. However, you can send us your request to delete your account by email: Customer.Area@groupemutuel.ch.
From the Groupe Mutuel app, go to the main menu, section "My account" > "Delete my account".

How do I remove the notification sticker?

From the online portal, click on the bell icon on the top-right and then delete the notification.
From the Groupe Mutuel app, go to the homepage, click on the bell icon at the top of the screen and then slide the notifications left to remove them.