Invoices
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
Invoices
- From the online portal, find your invoices to be paid directly on the homepage.
- From the Groupe Mutuel app, go to the "Documents" section and select "Invoices" in the drop-down menu. Select the relevant invoice to view the details and status of the invoice.
Unfortunately, there is no option to pay your invoices via the Customer Area. However, you may pay your invoices by eBill or by direct debit (LSV/SDD). If you wish to pay by direct debit, please request a form from our Customer Services by sending an email to: clients@groupemutuel.ch
We also offer payment by electronic invoice, whereby your invoices are automatically sent to your e-banking/e-finance account. You can easily pay them in just a few clicks and view them in PDF format. All you need to do is to open an e-banking account with your financial institution.
In order for us to be able to send you your invoices electronically, you must authorise Groupe Mutuel to do so in your e-banking/e-finance account.
Read more information about eBill here: www.groupemutuel.ch/paiement
Do you have any questions?
Customer.Area@groupemutuel.ch
Customer Area Hotline - Free Callback Service
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